Terms of Service

1. VORA Is a Marketplace

VORA provides a technology platform. VORA is not a restaurant, grocer, food establishment, retailer, or delivery company. Merchants are independent businesses solely responsible for their products, including preparation, quality, safety, ingredients, allergen information, labeling, pricing, licensure, and compliance with applicable food-safety and consumer-protection laws. Couriers are independent third parties responsible for performing deliveries.

Product descriptions, images, ingredient and allergen information, and cultural or religious designations (e.g., halal, kosher, vegetarian) are provided by Merchants. VORA does not independently verify this information and does not guarantee it. If you have food allergies or strict dietary or religious requirements, contact the Merchant directly before ordering.

2. Eligibility and Accounts

• You must be at least 18 years old and able to form a binding contract to use the Platform. The Platform is not directed to children under 13, and we do not knowingly collect their personal information.
• You agree to provide accurate, current, and complete registration information and to keep it updated. You are responsible for all activity under your account and for safeguarding your credentials. Notify us immediately of any unauthorized use.
• We may suspend or terminate accounts that violate these Terms, applicable law, or that we reasonably believe are engaged in fraud or abuse.

3. Orders, Pricing, and Payment

• Orders. When you place an order, you make an offer to purchase products from the Merchant. The contract of sale for products is between you and the Merchant. An order is accepted when the Merchant confirms it. Merchants may reject or cancel orders (e.g., item unavailable), in which case you will not be charged or will be refunded.
• Pricing and fees. Prices are set by Merchants and may differ from in-store prices. VORA may charge service fees, delivery fees, small-order fees, and other fees, which will be disclosed at checkout before you pay. Taxes are applied as required by law; where applicable, VORA collects and remits sales tax as a marketplace facilitator.
• Payment. Payments are processed by our third-party payment processor, Stripe. By providing a payment method, you authorize us and our processor to charge that method for your orders, fees, and taxes. You represent that you are authorized to use the payment method provided.
• Scheduled and rural deliveries. Certain areas are served through scheduled-delivery windows. Delivery times are estimates only and are not guaranteed.
• Refunds and credits. Refunds, credits, and re-deliveries are handled under our then-current support policies. Perishable items may not be returnable; issues must generally be reported within a reasonable time after delivery. Credits have no cash value and may expire.
• Promotions. Promo codes and referral credits are subject to their stated terms, are non-transferable, may not be combined, and may be revoked in cases of fraud or abuse.

4. Age-Restricted Items

The Platform does not support the sale of alcohol, tobacco, vaping products, or other age-restricted regulated items.

5. Communications

By providing your phone number and email, you agree that VORA, Merchants, and Couriers may contact you about your orders by call, text (SMS), push notification, or email, including automated transactional messages. Marketing messages are sent only with your consent where required by law and always include an opt-out (reply STOP to texts, or use the unsubscribe link in emails). Message and data rates may apply. Consent to marketing is not a condition of purchase.

6. Acceptable Use

You agree not to, and not to permit any third party to:

• violate any law, regulation, or third-party right, or use the Platform for any fraudulent or harmful purpose;
• harass, threaten, or discriminate against Merchants, Couriers, or VORA personnel;
• scrape, crawl, data-mine, or copy Platform content or data, or use bots or automated means to access the Platform;
• reverse engineer, decompile, or attempt to extract source code from the Platform;
• interfere with the Platform's operation or security, probe or test vulnerabilities, or circumvent access controls;
• post false, misleading, defamatory, obscene, or infringing content, including fake reviews; or
• resell products purchased on the Platform in a commercial capacity without authorization.

7. User Content and Reviews

You may submit reviews, ratings, photos, and other content ("User Content"). You retain ownership of your User Content, and you grant VORA a worldwide, non-exclusive, royalty-free, perpetual, sublicensable license to use, host, reproduce, modify, display, and distribute it in connection with operating and promoting the Platform. You represent that your User Content is accurate, is based on your genuine experience, and does not infringe any third-party rights. We may remove or moderate User Content at our discretion. Nothing in these Terms restricts your ability to post honest reviews, consistent with the Consumer Review Fairness Act.

8. Intellectual Property

The Platform, including its software, design, text, graphics, logos, and the VORA name and marks, is owned by VORA or its licensors and is protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial use in accordance with these Terms. All rights not expressly granted are reserved. If you submit feedback or suggestions, we may use them without restriction or compensation.

9. Copyright Complaints (DMCA)

We respect intellectual-property rights. If you believe content on the Platform infringes your copyright, send a notice compliant with 17 U.S.C. § 512(c)(3) to our designated agent:

We may remove allegedly infringing content and terminate repeat infringers.

10. Third-Party Services

The Platform may link to or interoperate with third-party services (such as payment processors and mapping providers). Those services are governed by their own terms and privacy policies, and VORA is not responsible for them.

11. Disclaimers

THE PLATFORM AND ALL PRODUCTS AND SERVICES OBTAINED THROUGH IT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, VORA MAKES NO WARRANTY REGARDING THE QUALITY, SAFETY, LEGALITY, OR ACCURACY OF MERCHANT PRODUCTS OR LISTINGS, THE PERFORMANCE OF COURIERS, OR THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) VORA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) VORA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM WILL NOT EXCEED THE GREATER OF (i) THE AMOUNTS YOU PAID TO VORA (EXCLUDING AMOUNTS PAID TO MERCHANTS) IN THE SIX (6) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (ii) ONE HUNDRED U.S. DOLLARS ($100). NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED BY LAW.

13. Indemnification

You agree to defend, indemnify, and hold harmless VORA and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to (a) your violation of these Terms or applicable law, (b) your User Content, or (c) your misuse of the Platform.

14. Termination

You may stop using the Platform and close your account at any time. We may suspend or terminate your access at any time, with or without notice, for any reason permitted by law, including violation of these Terms. Sections that by their nature should survive (including Sections 7, 8, and 11–16) survive termination.

15. Dispute Resolution Arbitration Agreement and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY IT AFFECTS YOUR RIGHTS.

Informal resolution first. Before filing a claim, you and VORA agree to try to resolve the dispute informally: send a written notice of dispute to legal@tryvora.app (or by mail to VORA Systems Inc., Attn: Legal, 255 S Orange Avenue, Suite 104 #1862, Orlando, FL 32801) describing the claim and the relief sought, and allow sixty (60) days for good-faith negotiation.

Binding arbitration. Except for the exclusions below, any dispute arising out of or relating to these Terms or the Platform will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs this Section. Judgment on the award may be entered in any court of competent jurisdiction. Arbitration will take place in the county where you reside or remotely by videoconference; AAA fees will be allocated per AAA rules, and VORA will pay filing fees for claims under $10,000 unless the arbitrator finds the claim frivolous.

Class action waiver. YOU AND VORA EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Claims may be brought only in an individual capacity. If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) must proceed in court.

Exclusions. Either party may (a) bring an individual claim in small-claims court, or (b) seek injunctive or equitable relief in court for infringement or misuse of intellectual property or unauthorized access to the Platform.

Opt-out. You may opt out of this arbitration agreement within thirty (30) days of first accepting these Terms by emailing legal@tryvora.app with your name, account email, and a clear statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

16. Governing Law and Venue

These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflicts of law, except that the Federal Arbitration Act governs Section 15. For disputes not subject to arbitration, you and VORA consent to the exclusive jurisdiction of the state and federal courts located in Orange County, Florida.

17. Changes to the Platform and These Terms

We may modify the Platform and these Terms from time to time. If we make material changes, we will provide notice (e.g., in-app notice, email, or by updating the "Last Updated" date) at least as required by law. Changes apply prospectively; your continued use after the effective date constitutes acceptance. If you do not agree, stop using the Platform.

18. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and any posted supplemental terms, are the entire agreement between you and VORA regarding the Platform.
• Severability; waiver. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms; VORA may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. VORA is not liable for delays or failures caused by events beyond its reasonable control (including weather, hurricanes, epidemics, labor disputes, utility or network failures, or governmental action).
• Notices; contact. Legal notices to VORA must be sent to VORA Systems Inc., Attn: Legal, 255 S Orange Avenue, Suite 104 #1862, Orlando, FL 32801, or legal@tryvora.app. Support: support@tryvora.app.
• App store terms. If you download our app from an app store, the store's usage rules also apply, and the store is a third-party beneficiary solely for enforcing its rules.